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Right of Withdrawal

  • Right of Withdrawal
    Consumer information

    This page explains how consumers may exercise their statutory Right of Withdrawal and what happens after a withdrawal request has been submitted.

     

    The Right of Withdrawal described on this page applies only to consumer purchases where this right is provided by European Union consumer protection laws.

    How to exercise your Right of Withdrawal

    If you wish to exercise your Right of Withdrawal, please notify us by email at .

    To help us process your request quickly, please include:

    • your order number;
    • your full name;
    • the email address used for the order;
    • your telephone number (optional);
    • a clear statement that you wish to withdraw from the purchase contract.

    Withdrawal Period

    You have the right to withdraw from the purchase contract within 14 days without giving any reason.

    The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.

    To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of your Right of Withdrawal before the withdrawal period has expired.

    If your order has not yet been dispatched

    If your order has not yet been dispatched, your order will be cancelled immediately and a full refund will be issued using your original payment method. No further action is required.

    If you notify us before dispatch, no return of goods is required.

    If your order has already been dispatched

    If your order has already been dispatched, you may still exercise your Right of Withdrawal.

    After notifying us of your decision to withdraw from the purchase contract, you must return the goods without undue delay and, in any event, no later than 14 days from the date on which you informed us of your decision.

    You may inspect the goods as you would in a physical retail store. However, you are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

    Please return the goods using a tracked postal or courier service and provide us with the tracking number once the parcel has been dispatched.

    Unless otherwise stated, the direct cost of returning the goods is the responsibility of the customer.

    Refunds

    Once the returned goods have been received and inspected, your refund will be processed without undue delay.

    We may withhold reimbursement until we have received the returned goods or until you have supplied evidence that the goods have been sent back, whichever occurs first.

    Refunds will be made using the same payment method that was used for the original purchase unless otherwise agreed.

    If you notify us before your order has been dispatched, the refund will be processed immediately and no return of goods will be required.

    What to expect after submission

    1. We receive your request You send your request by email to info@balticfg.com.
    2. We review the order We check whether the order has been dispatched.
    3. Cancellation or return If not dispatched, we cancel the order. If dispatched, you return the goods.
    4. Refund Once conditions are met, the refund is processed to the original payment method.

    Contact

    If you have any questions regarding your Right of Withdrawal, please contact us at:

     

    These Right of Withdrawal Terms were last updated on 18 June 2026.